Frequently asked questions

Yes, in order to place an order, you must first register an account.

The process of creating an account only takes a few minutes, and all of your profile information is saved so you never have to enter it again. Additionally, you will be informed about our seasonal promotions, new product launches, and discount offers.

You can change your password, and we'll email you the link to do so. Additionally, you can contact us by email binaffanperfume@gmail.com

Yes, VAT is included in all prices

You can place an order with us by texting +971-568614780, our official WhatsApp business number.

Yes, you can contact us by email at binaffanperfume@gmail.com or WhatsApp at +971-568614780.

You can place an order and pay with a credit card. We will deliver your order to the address you provide. If you want assistance, please contact us via WhatsApp at +971-568614780.

Yes, you may order online and have it delivered to your Hotel.

While placing an order, you can pay by credit card on our website. You can also pay in cash (only in AED currency) at the time of delivery. If you are not present at the hotel, your order will be delivered to the concierge.

You can pay online with a debit or credit card, or you can pay cash at the time of delivery.

No, credit card payments are only accepted at online checkout on our website.

Across the UAE, delivery costs AED 10.

Yes, shipping is completely free when you spend AED 200 or more*.

At the moment, there is no option for same-day delivery.

You can track the delivery of your order through this link.

It takes 2 to 5 working days.

You can schedule pickup by emailing us at binaffanperfume@gmail.com

You can send us an email with your order details to binaffanperfume@gmail.com.