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  • Are the prices on the website VAT inclusive?
    Yes, VAT is included in all prices
  • What Are The Advantages Of Making An Account?
    The process of creating an account only takes a few minutes, and all of your profile information is saved so you never have to enter it again. Additionally, you will be informed about our seasonal promotions, new product launches, and discount offers.
  • I'm a visitor in the UAE. Can My Order Be Delivered To My Hotel While I'm Away? And how do I make a payment?
    Yes, you may order online and have it delivered to your Hotel. While placing an order, you can pay by credit card on our website. You can also pay in cash (only in AED currency) at the time of delivery. If you are not present at the hotel, your order will be delivered to the concierge.
  • How Do I Return Or Exchange A Defective Product?
    You can send us an email with your order details to binaffanperfume@gmail.com.
  • Is it possible to get same-day delivery?
    At the moment, there is no option for same-day delivery.
  • What Are the Shipping Fees?
    Across the UAE, delivery costs AED 10.
  • Can I Track The Delivery Of My Order?
    You can track the delivery of your order through this link.
  • Is it possible to pay by credit card at the time of delivery?
    No, credit card payments are only accepted at online checkout on our website.
  • How long does the delivery take?
    It takes 2 to 5 working days.
  • Should I Be Required To Register Before Placing An Order?
    Yes, in order to place an order, you must first register an account.
  • How Should I Make A Return?
    You can schedule pickup by emailing us at binaffanperfume@gmail.com
  • I don't live in the UAE, but can I order online and have it delivered to a friend who does?
    You can place an order and pay with a credit card. We will deliver your order to the address you provide. If you want assistance, please contact us via WhatsApp at +971-568614780.
  • Is placing an order over WhatsApp possible?
    You can place an order with us by texting +971-568614780, our official WhatsApp business number.
  • Can You Change Or Cancel An Order?
    Yes, you can contact us by email at binaffanperfume@gmail.com or WhatsApp at +971-568614780.
  • Do You Offer Free Shipping?
    Yes, shipping is completely free when you spend AED 200 or more*.
  • What Should I Do If I Can't Access My Account Because I Forgot My Password?
    You can change your password, and we'll email you the link to do so. Additionally, you can contact us by email binaffanperfume@gmail.com
  • What Payment Options Are Available?
    You can pay online with a debit or credit card, or you can pay cash at the time of delivery.
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